Return & Exchange Policy

Returns & Exchanges

Customers may request a return or exchange within 30 days after receiving the product(s). Refunds will be issued using the same payment method used at checkout.

Please note:

• Items marked “Final Sale” are not eligible for return or exchange.

• Sale or promotional items are excluded and follow our standard return policy.

Order Cancellation

You may cancel your order before it is processed. If the order has not yet been shipped, you will receive a full refund.

Once the order has been shipped, cancellation is not possible.

Return Conditions

To be eligible for return or exchange, the item must be:

• Unopened and unused

• In the original packaging

• Returned in the same condition as received

• Returned with all labels and seals intact

Please note:

• Return shipping costs and any import/customs fees are not refundable and are the customer’s responsibility.

• Returns must be sent from the same country where the order was delivered.

• Customised or personalised items cannot be returned.

• For hygiene reasons, underwear, skincare, and similar items are not returnable.

• Faulty items are eligible for return.

We reserve the right to refuse a return if the product shows signs of use or damage.

How to Return

Step 1: Contact our Customer Service team with:

• Order number

• Proof of purchase

• Photo or video of the product (if faulty)

Step 2: Pack the item in the original packaging.

Step 3: Send the return to the address below using a trackable courier.

Refund

Once we receive your return, please allow 10–30 business days for processing.
Refunds will be issued to the original payment method. Shipping fees are non-refundable.

If the return does not meet our conditions, the package will be returned to you at your expense.

Return Address

SHAN DONG, CHINA

Customer Support

Email: alpiraton@gmail.com
Service Hours: Mon–Fri 9am–5pm (Beijing Time, CST)
We strive to respond within 24 hours.